Q: How do I get FREE GROUND shipping on my order?

Orders over $200 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Q: How can I return a product? 

Products may be returned for a full refund under the following conditions: 

    • Product(s) are returned within 30 days of the original purchase date. 
    • Product(s) are in new condition (unused and/or unwashed). 
    • Product(s) are in their original packaging. If the product has been opened or removed from its original packaging, we will be unable to provide a full refund. 
    • Customers are responsible for costs associated with return shipping. 

    Q: How fast is my order processed?

    Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

    Q: When will my order ship?

    All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

    Q: What shipping options are available?

    All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

    Q: Do you ship outside of the USA?

    Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

    Q: How will you ship my order?

    We ship primarily through FedEx Ground, however, some shipments may be shipped by US MAIL or motor freight carriers. We also reserve the option to choose the best carrier available at the time of shipment.

    Q: Do you ship to Alaska and Hawaii?

    We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The FedEx rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 800-648-6728. Our team is available Monday through Friday 8am – 4:30pm Pacific Time or use our online contact form.

    Q: Do you ship to Freight Forwarders?

    We can ship to freight forwarders. However our responsibility ends once it is picked up by our carrier and delivered to the freight forwarder. All correspondence and follow up with freight forwarder must be conducted by you.

    Q: Do you ship to Canada and US Territories?

    We regret that we are not shipping orders outside the 50 United States at this time.

    Q: When will I receive my order?

    While 99% of the orders will ship directly from our warehouse in Hayward, CA we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

    Q: Do you offer expedited shipping?

    No we do not. Unfortunately due to the nature of our products we prefer to have most items ship via ground. If you have an emergency and are desperate for product please contact our customer service team and we will make sure you receive the level of service you require.

    Q: Can I send an order to a country other than the United States?

    Currently, we only ship to the 50 United States.

    Q: What could cause a shipping delay?

    Wrong address or zip code used for the shipping address.

    When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
    Unforeseen circumstances at our business.

    Q: Delays by shipping companies

    Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

    Q: Delays during holiday seasons between Thanksgiving and Christmas

    Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

    Q: Item is on backorder

    We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

    Q: Undeliverable packages (orders returned to us)

    Packages that are returned to us by FedEx Ground and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

    Q: Billing address information is inconsistent with what is on the credit card record

    To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

    Q: Restocking Fee

    Returns are subject to a 15% Restocking Fee.

    Q: Return Shipping Costs

    Return shipping is the customer's responsibility. If P&S made an error we will pay for all returned shipping fees.

    Q: Outgoing Shipping Costs

    If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.